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Telecaller

Telecaller
Job Location: SAS Nagar (Mohali)
Job ID:  3723
Posted On: 27/05/2026
Deadline: 26/06/2026
Industry: FinTech / Payments
Department & Role Category: Marketing
Experience Required:  1-2 Years
Qualification Required:  Professional Degree
Salary:  ₹ 2,00,000 to ₹ 2,50,000
Nos of Openings:  3
Gender Preference: Male, Female
Job Type: Full Time
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Key Skills

Communication Skills, Customer Service

Job Description

🔹 Role Overview

A Telecaller is responsible for communicating with customers over phone calls to generate leads, explain products/services, resolve queries, and support sales or customer service operations.

⸻

🔹 Key Responsibilities

* Make outbound calls to customers and prospects
* Handle inbound customer inquiries professionally
* Explain company products, services, and offers
* Generate leads and schedule appointments
* Maintain customer database and call records
* Follow up with interested customers
* Handle customer complaints and escalate when required
* Coordinate with sales and support teams

⸻

🔹 Required Skills

* Good communication and convincing skills
* Basic computer knowledge
* Positive attitude and confidence
* Ability to handle pressure and targets
* Strong listening and interpersonal skills
* Fluency in Hindi, English, or regional language

⸻

🔹 Qualification

* Graduate preferred
* Experienced candidates can apply

⸻

🔹 Job Type

* Full-time / Work from Office / Day Shift
* Salary + Incentives based on performance

⸻

🔹 Preferred Experience

* Telecalling
* Customer support
* Sales or lead generation
* CRM handling

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* Daily calls completed
* Lead conversion ratio
* Customer follow-up rate
* Sales closures

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