Job Summary:
Looking a highly experienced, customer-focused and presentable Senior Service Engineer / Advisor to join our premium automotive service team. The ideal candidate will have hands on experience with authorized dealerships such as BMW, Volvo, or other luxury automotive brands. This is a customer-facing role that demands excellent communication in English, in-depth technical knowledge, and a confident, professional demeanor. A well-groomed appearance is essential to maintain the high service standards associated with luxury automotive clients.

Responsibilities:
1. Customer Interaction:
* Act as the primary liaison between customers and the workshop team, ensuring clear and courteous communication.
* Communicate with customers and vendors to understand their service requirements and provide appropriate solutions.
* Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.
* Educate customers on maintenance schedules, warranty details, and service options available.
2. Technical Support:
* Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.
* Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.
* Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.
* Going for test drive on both with technician before work & with customer at the car delivery time.
3. Documentation and Reporting:
* Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.
* Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.
* Prepare service quotations, invoices, and other documentation on Autorox as required.
4. Training and Development:
* Stay updated on the latest technological advancements in automotive systems and repair techniques.
5. Quality Assurance:
* Ensure compliance with manufacturer’s standards, service protocols, and safety regulations.
* Conduct quality checks on repaired vehicles to verify workmanship and performance standards.
6. Inventory Management:
* Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.
* Coordinate with procurement teams to replenish stock and maintain adequate supply levels.
7. Team Collaboration:
* Collaborate with cross-functional teams including engineering to address customer issues and improve service delivery processes.
* Participate in meetings and contribute insights on technical matters and customer service strategies.

Skills and Qualifications:
•Educational Background (Mandatory): 3 years of full time Diploma to 4 years of Bachelor’s degree in Mechanical Engineering/Automobile Engineering, from recognized institute.
•Minimum experience: Minimum 5 years of work experience in a service advisor or service engineer role, specifically with authorized luxury dealerships such as BMW, Volvo, Audi or equivalent German brands.
• Communication Skills: Must possess excellent verbal and written communication skills in English to interact effectively with customers, dealerships, and internal teams.
• Presentational skill: A well-presented, customer-facing personality with a passion for the automotive sector with good personality.
• Personality : Height 5.9 Feet tall, good looking, confident, neat, well-groomed, polished and customer-appropriate appearance.
• Technical Skills: Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software.
• Problem-Solving Ability: Analytical mindset to diagnose complex technical issues and propose effective solutions.
• Organizational Skills: Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines.
• Customer Focus: Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders.
• Team Player: Ability to work collaboratively in a team environment and contribute to achieving departmental goals.
• Adaptability: Willingness to adapt to changes in technology, industry standards, and job responsibilities as required.